Privacy Policy

Effective date: October 25, 2026

At ShipShape Moving, your privacy is important to us. This Privacy Policy explains how we collect, use, share and protect the personal information of our website visitors and customers. It applies to shipshapemoving.com, including our quote request pages, and to the phone calls and messages you exchange with us.

Information We Collect

Information you give us

• Contact and move details: your name, email address, phone number, the addresses you are moving from and to, the size of your move, and how you heard about us, when you request a quote or contact us.
• Booking and payment information: when you book a move, the details we need to schedule it and invoice you. Card payments are processed by our card payment processor.

Information from phone calls

• When you call a phone number shown on our website, our call tracking service records the calling number, the time and length of the call, and which page or ad led to the call.
• Calls are recorded. A message at the start of each call tells you before recording begins.

Information collected automatically

• Website and device information: browser type, device information, IP address and pages visited, to keep our website working and to improve it.
• Advertising information: if you arrive from an ad, the ad click identifier and campaign details included in the link, so we can see which ads bring customers.

How We Use Your Information

We use the information we collect to:

• Prepare your quote and contact you about your move.
• Provide, schedule and manage our moving services.
• Invoice you and process payments.
• Keep records of calls for quality, training and customer service.
• Measure which ads and pages bring customers, and improve our website, services and customer experience.
• Send promotional offers, only if you have opted in to receive them.
• Meet legal obligations, resolve disputes and protect our rights.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We share it only in these limited circumstances:

• Service providers that help us run our business and are bound by written agreements to protect your information, such as: customer management (CRM) software that stores quote requests and bookings; call tracking and call recording services; email and messaging services that notify our team of new requests; our card payment processor; and website hosting and website analytics.
• Advertising and analytics partners: Google (Google Ads and Google Tag Manager) receives information about website visits and ad clicks so we can measure how our ads perform.
• Meta (Facebook and Instagram) receives information about visits to our Meta advertising landing pages and actions taken on them, such as viewing the page or submitting a quote request, so we can measure our ads and show our ads to people who have visited those pages.
• Legal requirements: when required by law, to protect our rights, or in response to legal processes.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.

Phone Calls and Messages

• Calls to the phone numbers on our website are tracked and recorded. You will hear a message before recording begins. If you prefer not to be recorded, you can contact us by email instead.
• We may contact you by phone, email or text message about your quote and your move.
• You can ask us to stop contacting you at any time by telling us on a call, replying to our email, replying STOP to a text message, or using the contact details below.

Cookies and Tracking Technologies

Our website uses cookies, browser storage and similar technologies to keep the site working, remember the ad or campaign that brought you to us, and measure how the site performs. These third parties may collect information about your visit and your activity on our website:

• Google (Google Ads and Google Tag Manager), for ad measurement.
• CallRail, which shows a tracking phone number so we can tell which page or ad led to a call.
• Cloudflare, which hosts our website and provides visit statistics.
• Meta, which uses its pixel and similar technologies on our Meta advertising landing pages to collect or receive information about your visit, for ad measurement and to show you our ads on Facebook and Instagram.

You can manage or disable cookies in your browser settings, though some features of the site may not work properly without them. You can opt out of interest-based ads from participating companies at aboutads.info/choices, limit personalized Google ads at Google My Ad Center, and manage how Meta uses your activity for ads in your Facebook ad preferences.

Do Not Track. Some browsers send a "Do Not Track" signal. Our website does not currently respond to Do Not Track signals.

How Long We Keep Your Information

We keep quote requests, customer records and call recordings for 3 years, unless a longer period is required by law or needed to resolve a dispute.

Data Security

We use reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure or destruction, and our service providers are required by written agreement to protect it as well. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

You can ask us to:

• Tell you what personal information we have about you.
• Correct or update your personal information.
• Delete your personal information, subject to legal obligations.
• Stop sending you marketing communications. You can also use the unsubscribe link in our emails.

To make a request, email dennis@shipshapemoving.com or call (510) 666-6480. We may need to confirm your identity before acting on a request, and we will respond within 45 days.

Children’s Privacy

Our services and website are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will promptly delete it from our records.

Third-Party Links

Our website may contain links to third-party websites for your convenience. ShipShape Moving is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any linked websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests about this Privacy Policy or our data practices, please contact us:

ShipShape Moving
2001 Addison St, Ste 300b, Berkeley, CA 94704
Phone: (510) 666-6480
Email: dennis@shipshapemoving.com